Apprenticeships & Traineeships

Apprenticeship and Traineeship placements through City Gateway provide opportunities for individuals from all types of backgrounds, with the opportunity to develop confidence and the essential skills required for work.

Many of whom may:

  • not have the relevant qualifications;
  • want a career change;
  • require workplace experience;

We partner with leading organisations who are experienced in providing placements opportunities to the individuals we work with.

training and apprenticeships


Whatever your starting point, or previous qualifications, we have free courses to support you. With City Gateway, you can gain Level 2 qualifications as well as employability skills and work experience.

Our training courses are designed as pathways into an apprenticeship or employment.

Training for 19-24 year olds

  • Customer Service (Level 2)
  • IT (Level 2)
  • IBM Traineeship

We also offer functional skills English and Maths training up to Level 2, embedded into all the above training programmes.

Customer Service (19-24)

Customer Service is all about making customers feel like they’re in safe hands when doing business with your company. Whether it’s a friendly telephone manner or a simple smile and a handshake, a company’s treatment of their clients goes a long way to doing future business. It also helps improve the company’s reputation to attract new customers that previously slipped through the net.

Next Course Start: April 2017
Qualifications: Certificate in Customer Service

What will I get?

  • Opportunity to gain knowledge of the industry from professionals
  • Employability and personal development sessions as well as regular tutorials
  • Learners who complete the course will have support from the careers and progression team for their next steps

Apply now

IT (19-24)

This course is ideal for those who enjoy working on computers and solving problems and designed for those who are looking to gain a basic understanding in the use of IT applications. It leads to jobs in Business Administration and IT helpdesk.

Next Course Start: April 2017

Qualifications: Certificate for IT Users

What will I get?

  • Opportunity to gain knowledge of the industry from professionals
  • Employability and personal development sessions as well as regular tutorials
  • Learners who complete the course with have support from the careers and progression team for their next steps

Apply now

IBM Traineeships

What is a Traineeship?

A traineeship is a short course with work experience to help you unlock your potential and prepare you for your future, whether that is being ready for work, for an Apprenticeship or for further study.

About the programme

IBM exclusively partner with us to deliver the traineeship programme. IBM is a globally integrated enterprise operating in over 170 countries. Today, IBM UK has around 20,000 employees, bringing innovative solutions to a diverse client base to help solve some of their toughest business challenges.

The programme runs for 12 weeks and is comprised of the following:

  • 7 weeks of employability training at City Gateway's Head Office in Canary Wharf (2 days per week)
  • 5 weeks of work experience at IBM's Head Office in Southbank (4 days a week)

The programme includes Functional Skills Maths and English.

Why should I join?

This is a highly supportive work experience placement with a prestigious employer, including a professional mentor at IBM assigned to train you in all the skills essential to success in a modern work place as well as specialist one-to-one support to help you progress into work.

Career Progression

After completing the training programme, successful trainees will have the opportunity to work on their next stage of development with their Progression Coach. Our Corporate Partnerships team work hard to secure the best apprenticeships and employment opportunities for City Gateway trainees.

Applicant Eligibility

  • Age: 19-24
  • Entry qualifications: Minimum English & Maths GCSE grade D or Functional Skills Level 1
  • Criminal convictions: No restrictions, however some restrictions may apply upon securing employment
  • Exclusion criteria: Must NOT have already completed a Full Level 3 qualification, 2 A Levels (A-E) or 4 AS Levels (A-E)
"I really enjoyed the placement at IBM. They made it easy for us as young adults to fit in."
Tasmina Khan

Apply for our next Traineeship Programme

Apprenticeships for 16-24 year olds

We understand what it takes to train you in the skills you will need to succeed in an apprenticeship and secure employment at the end of it.

What is an apprenticeship?

Apprenticeships combine practical training in a job with study.

As an apprentice you will:

  • work alongside experienced staff
  • gain job-specific skills
  • earn a wage and get holiday pay
  • study towards a related qualification
  • have excellent progression opportunities whether looking to study further or climb the ranks within the workplace

What is involved in our apprenticeship?

All our apprentices are enrolled in one of the following programmes:

  • Business Administration (NVQ Level 2/3)
  • Customer Service (NVQ Level 2/3)

We will give you the skills that you need, the guidance to impress at an interview and full support throughout your Apprenticeship.

You will need to complete a pre-employment course at City Gateway, making sure you have the skills you need to make the most of this life-changing opportunity.

During the first six months of your placement, you will attend City Gateway one day a week and work towards your Technical Certificate and Functional Skills, which includes English and Maths qualifications (if required). After that, your placement can become full-time. Our Apprentices have an ‘on the job’ assessment once a month from an NVQ Assessor, and around an hour a week of coursework to do during working hours.

Where do our apprentices work?

Our Apprentices have been placed with Standard Chartered, Goldman Sachs, RBS, Citi Group, PwC, EY, The House of Commons, British Gas, UK Power Networks, Metro Bank and Tottenham Hotspur Football Club amongst many more. Gateway has worked with over 200 different employers to make this a reality.

What are the entry requirements?

All learners have to complete a pre-employability programme with City Gateway before being eligible for an apprenticeship:

  • Learners MUST NOT have a level 4 qualification or above
  • Learners should have GCSE Maths and English at A-C grade (or equivalent) but if you do not have Maths and English at this level, don't worry. You can take part in Functional Skills training on one of our pre-employment programmes to help you work towards the qualification
  • You must be aged between 16-24 at the start of your apprenticeship placement

Apply now

Work for a company and want to find out more about apprenticeships? Visit our Hire an Apprentice section.